Email this article 
The Impact of Digital Technology on Private School Performance in Yenagoa, Bayelsa State
Abstract
The majority of research on digital technology and business performance that has been conducted thus far focuses on enterprises, while little or no attention has been given to private schools in the local context, such as Yenagoa, Bayelsa state. Many works highlight digital literacy challenges among staff and students globally, but little has been done to assess the extent of these challenges within private schools in Yenagoa, where shifting client preferences, inadequate service quality, low staff engagement, organisational inefficiencies, infrastructure, training, and support systems may be uniquely constrained. This study addresses these issues by investigating the impact of digital agility on employee satisfaction and the influence of digital transformation on service quality. The study employed a quantitative case study design using stratified sampling, with 196 questionnaires distributed and 178 valid responses collected (90.8% response rate) from staff of top private schools in Yenagoa. Data were analysed using SPSS for descriptive statistics and Partial Least Squares Structural Equation Modelling (PLS-SEM) for inferential analysis. Validity and reliability were ensured through expert review, factor analysis, and Cronbach’s alpha (≥0.7). The findings revealed that digital agility has a significant positive effect on employee satisfaction, with a path coefficient of 0.911 and an R² of 0.830, indicating that it explains 83% of the variance. Similarly, digital transformation demonstrated a nearly perfect influence on service quality, with a path coefficient of 0.997 and an R² of 0.993, suggesting that advancements in digital capabilities substantially enhance both employee satisfaction and overall school performance.
Keywords
Full Text:
PDFReferences
Abasilim U. D., & Esisio, O. J. Overcoming Barriers to Digital Transformation in Public Institutions in Nigeria. Public Administration Issues. 2025; (6), 97-116.
Abdirad H. Managing digital integration routines in engineering firms: Cases of disruptive BIM cloud collaboration protocols. J Manag Eng. 2022;38(1).
Alfnes EH, Strandhagen JO. The role of coordination in avoiding project delays in an engineer-to-order supply chain. J Manuf Technol Manag. 2015;26(3):429-454.
Anwar G, Abdullah NN. The Impact of Human Resource Management Practices on Organisational Performance. Int J Eng Bus Manag. 2021;5.
Azevedo AL, Fonseca LM. COVID-19: Outcomes for global supply chains. Manag Mark. 2020;15(s1):424-438.
Bozkus K. Organisational culture change and technology: Navigating the digital transformation. 2023.
Califf C, Springer M. Unveiling the strength of digital objects: The impact of the digital object concept on technology acceptance. 2024.
Chiravuri A, Feroz AK, Zo H. Digital transformation and environmental sustainability: A review and research agenda. Sustainability. 2021;13(3):1530.
Elmore RF. Bridging the gap between standards and achievement: The imperative for professional development in education. In: Secondary Lenses on Learning Participant Book: Team Leadership for Mathematics in Middle and High Schools. 2002. p. 313–344.
Ghislieri C, Molino M, Cortese CG. The promotion of technology acceptance and work engagement in Industry 4.0: From personal resources to information and training. Int J Environ Res Public Health. 2020;17(7):2438.
Godlewska-Dzioboń B, Ujwary-Gil A. Solutions and research directions to the COVID-19 pandemic at the economy, industry and business levels: A literature review. In: Challenges in Economic Policy, Business and Management in the COVID-19 Era. 2021. p.15.
Ismail A, Hidajat T, Dora YM, Prasatia FE, Pranadani A. Leading the digital transformation: Evidence from Indonesia. Asadel Publisher; 2023.
Kamau PM, Wanyoike RW. Corporate culture and organizational performance: a case of Mayfair Casino, Nairobi city, Kenya. Glob J Commer Manag Perspect. 2019;8(1):8-17.
Kandampully J. Service quality to service loyalty: A relationship which goes beyond customer service. Total Qual Manag. 1998;9(6):431-443.
Kenny VS. Employee productivity and organizational performance: A theoretical perspective. Munich Pers RePEc Arch. 2019;1-10.
Kundi GS, Szymkowiak A, Melović B, Dabić M, Jeganathan K. Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technol Soc. 2021;65:101565.
Li H, Wu Y, Cao D, Wang Y. Organisational mindfulness towards digital transformation as a prerequisite of information processing capability to achieve market agility. J Bus Res. 2021;122:700-712.
Malecki EJ, Moriset B. The digital economy: Business organisation, production processes and regional developments. Routledge; 2007.
Malik AJ, Pohan A, Zen A, Wiwin W. Human resource management strategies in achieving competitive advantage in business administration. J. Contemp. Admin. Manag. (ADMAN). 2023;1(2):108-117.
Martínez-Caro E, Cegarra-Navarro JG, Alfonso-Ruiz FJ. Digital technologies and firm performance: The role of digital organisational culture. Technol Forecast Soc Change. 2020;154:119962.
Martínez-Peláez R, Ochoa-Brust A, Rivera S, Félix VG, Ostos R, Brito H, et al. Role of digital transformation for achieving sustainability: Mediated role of stakeholders, key capabilities, and technology. Sustainability. 2023;15(14):11221.
Nancu D, Sima V, Gheorghe IG, Subić J. Influences of the industry 4.0 revolution on the human capital development and consumer behavior: A systematic review. Sustainability. 2020;12(10):4035.
Naqshbandi MM, Idris F. Exploring competitive priorities in the service sector: Evidence from India. Int J Qual Serv Sci. 2019;11(2):167–186.
Naruetharadhol PA, Ketkaew C. The intervention of organisational sustainability in the effect of organisational culture on open innovation performance: A case of Thai and Chinese SMEs. Cogent Bus Manag. 2020;7(1):1717408.
Neale NR, Lu L, Lu ACC, Gursoy D. Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. Int J Contemp Hosp Manag. 2016;28(4):737-761.
Novixoxo JD, Li W, Pomegbe WWK, Dogbe CSK. Employees’ customer orientation and customer satisfaction in the public utility sector: The mediating role of service quality. Afr J Econ Manag Stud. 2019;10(4):408-423.
Ogbari M, Borishade TT. Strategic imperatives of total quality management and customer satisfaction in organizational sustainability. Int. J. Acad. Res. Bus. Soc. Sci. 2015; 5(4): 1–22.
Olaleke OO. Assessing the relationship between service quality and customer satisfaction: evidence from the Nigerian banking industry. Glob J Manag Bus Res. 2010;10(3):2–5.
Park S, Park S. How can employees adapt to change? Clarifying the adaptive performance concepts. Hum Resour Dev Q. 2021;32(1):1–15.
Park Y, Lim DH, Kim W, Kang H. Organisational support and adaptive performance: The revolving structural relationships between job crafting, work engagement, and adaptive performance. Sustainability. 2020;12(12):4872.
Parker C, Gomber P, Kauffman RJ, Weber BW. On the fintech revolution: Interpreting the forces of innovation, disruption, and transformation in financial services. J Manag Inf Syst. 2018;35(1):220-265.
Pedersen CL, Ritter T. Digitisation capability and the digitalisation of business models in business-to-business firms: Past, present, and future. Ind Mark Manag. 2020;86:180-190.
Ribiere V, Gong C. Understanding the role of organisational agility in the context of digital transformation: An integrative literature review. VINE J Inf Knowl Manag Syst. 2023.
Schaufeli, W. Engaging leadership: How to promote work engagement? Front Psychol. 2021;12:754556.
Schaufeli WB, Bakker AB. Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. J Organ Behav. 2004;25(3):293-315. https://doi.org/10.1002/job.248
Siebel TM. Digital Transformation: Survive and Thrive in an Era of Mass Extinction. RosettaBooks; 2019.
Soh B, Alomari A. Knowledge and perceptions of hospital care staff towards medical internet of things and the role of awareness videos: A quasi-experimental study. Adv Internet Things. 2023;13(4):119-143.
Turner P, Turner P. Why is employee engagement important? In: Employee Engagement in Contemporary Organisations: Maintaining High Productivity and Sustained Competitiveness. 2020. p. 57–84.
Udovita PVMVD. Conceptual review of dimensions of digital transformation in the modern era. Int J Sci Res Publ. 2020;10(2):520-529.
Ufua DE, Emielu ET, Olujobi OJ, Lakhani F, Borishade TT, Ibidunni AS, et al. Digital transformation: a conceptual framing for attaining Sustainable Development Goals 4 and 9 in Nigeria. J Manag Organ. 2021;27(5):836-849.
van Bruggen GH, Foltean FS. Digital technologies, marketing agility, and marketing management support systems: How to remain competitive in changing markets. In: van Bruggen GH, editor. Organisational Innovation in the Digital Age. Springer International Publishing; 2022. p. 1-38.
van der Kolk B, van Veen-Dirks PM, terBogt HJ. The impact of management control on employee motivation and performance in the public sector. Eur Account Rev. 2019;28(5):901-928.
Venkatesan L. The effect of digital maturity and entrepreneurial agility on firm performance in the digital transformation of traditional organisations [dissertation]. University of Pretoria; 2020.
Venkatesh V, Brown SA, Dennis AR. Predicting collaboration technology use: Integrating technology adoption and collaboration research. J Manag Inf Syst. 2010;27(2):9-54.
Wanyoike R, Njoroge PT, Bula H. Mediation effect of work engagement on the relationship between organisational learning and employees' performance in the Kenyan context. Strateg J Bus Change Manag. 2021;8(2):29-44.
DOI: https://doi.org/10.31289/strukturasi.v7i2.6644
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik  This work is licensed under a Creative Commons Attribution 4.0 International License |